Trucks Gone Wild Classifieds, Event Information and Mud News
Sign up Calendar Latest Topics
 
 
 


Reply
  Author   Comment  
dirty rotty

Avatar / Picture

BIG DOG
Registered:
Posts: 848
Reply with quote  #1 
SCT Performance is looking for true car person for a great job in the automotive aftermarket parts technical support.

Essential Duties & Responsibilities
Technical Support

  • Provides call support for customers in high volume call center.
  • Gathers customer’s automotive tuning product data and determines issue by evaluating and analyzing the symptoms
  • Researches required information using available resources
  • Answer questions related to automotive PCM tuning, Derive products and connectivity between products and computer hardware.
  • Must remain in assigned call queues, undistracted and focused on the customer at all times
  • Respond to inbound emails regarding technical issues as assigned
  • Must log customer call interactions in CRM and other software (includes detailed call notes, create call cases and acquiring necessary information and files.

Requirements
  • High school diploma or equivalent
  • 1 year automotive experience required
  • Ability to troubleshoot automotive electrical, mechanical and potential tuning issues
  • Excellent Customer Service, phone etiquette and professionalism
  • Basic computer skills and troubleshooting (including drivers, USB and internet connectivity)
  • Ability to multi-task and take notes while troubleshooting customer's call
  • Ability to clearly communicate verbally and written.
  • Ability and willingness to stay late as needed to clear call queue while providing the highest level of support
  • Automotive degree or vocational training preferred
  • Automotive enthusiast preferred
  • Knowledge or experience of automotive ECM tuning, Gas or Diesel preferred
  • Knowledge of Automotive OEM hardware, aftermarket parts preferred
  • 50 WPM or higher preferred

__________________
"The best engine in the world is the vagina. It can be started with one finger. It is self-lubricating.
It takes any size piston.
And it changes its own oil every four weeks.
It is only a pity that the management system is so dammn temperamental."
0
dirty rotty

Avatar / Picture

BIG DOG
Registered:
Posts: 848
Reply with quote  #2 
Derive Systems Careers - Junior Technical Support Agent

Contact me directly thru private message:
https://www.sctflash.com/

__________________
"The best engine in the world is the vagina. It can be started with one finger. It is self-lubricating.
It takes any size piston.
And it changes its own oil every four weeks.
It is only a pity that the management system is so dammn temperamental."
0
dirty rotty

Avatar / Picture

BIG DOG
Registered:
Posts: 848
Reply with quote  #3 
bump
__________________
"The best engine in the world is the vagina. It can be started with one finger. It is self-lubricating.
It takes any size piston.
And it changes its own oil every four weeks.
It is only a pity that the management system is so dammn temperamental."
0
dirty rotty

Avatar / Picture

BIG DOG
Registered:
Posts: 848
Reply with quote  #4 
Good job 
__________________
"The best engine in the world is the vagina. It can be started with one finger. It is self-lubricating.
It takes any size piston.
And it changes its own oil every four weeks.
It is only a pity that the management system is so dammn temperamental."
0
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.